ATO Deputy Commissioner, Design and Change Management focusing on change management and enterprise-wide experience design
Transformational Leadership and Mindsets for The Future of Work (2.45pm – 4.30pm , Tuesday November 8th)
Plus participation in Gala Dinner Disruptive Debate and HOT SPOT program
Jane King is the Australian Taxation Office’s Deputy Commissioner for Design and Change Management. Her latest role brings together functions from across the ATO that focus on change management and enterprise-wide experience design.
Jane joined the ATO in 2007 as Deputy Commissioner, Customer Service and Solutions where she managed the contact centre network and oversaw the customer service strategy for the ATO. Jane oversaw the transformation of the ATO call centres into a multi-channel contact centre environment serving its customers with most inbound interactions.
In mid-2014, Jane was tasked with leading the ATO’s Budget Response Program as well as being the project sponsor of a number of enabling reviews. Jane undertook the Chief Information Officer role in Enterprise Solutions and Technology from November 2014 to December 2015.
Prior to joining the ATO, Jane worked in customer service for over 20 years with Telstra, the Brisbane City Council and the Queensland Government.
In Jane’s role with the Queensland Government, she was responsible for integrating the generic services offered by its 25 departments into an award winning multi-channel one stop shop called “Smart Service Queensland”.