3 April 2019, 8:45 AM
Deputy Commissioner, Design and Change Management Australian Taxation Office (ATO)
Jane King joined the Australian Taxation Office in 2007 as Deputy Commissioner, Customer Service and Solutions where she managed the contact centre network (around 1500 seats across 8 sites) and oversaw the customer service strategy for the ATO. Jane managed the transformation of the ATO call centres into a multi-channel contact centre environment serving its customers with most inbound interactions.
In mid-2014, Jane was tasked with leading the ATO’s Budget Response Program as well as being the project sponsor of a number of enabling reviews. Jane undertook the Chief Information Officer role for the ATO’s Technology Group from November 2014 to December 2015. Jane has recently been appointed as the Deputy Commissioner for the Design and Change Management capability across the enterprise.
Prior to joining the ATO, Jane worked in senior roles in customer service for over 20 years with Telstra, the Brisbane City Council and various departments in the Queensland Government always driven by the belief that citizens deserve as good a service from government as they get from anywhere else.
Jane started her career as a teacher and is a graduate of the Australian Institute of Company Directors. Jane sits on a number of boards within the ATO and other federal agencies. She is also a non- executive director for Auscontact, the national industry body for customer experience in Australia.
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"Kudos to Tania for organising the the 2019 CI Conference in Melbourne - it is the best I have attended so far. All the speakers and sessions were very well-planned. I have attended many conferences and this is the first I did not have the 'luxury' to skip any sessions. Your effort in this space has truly made Melbourne a global innovation and entrepreneurship hub." Danny Ong, Deakin University
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"Creative Innovation 2019 was one of the most well-organised events I’ve ever taken part in. From beginning to the end, every detail had been planned through and taken care of. Secondly, are the production values. As a result, it was possible to attend all the sessions without suffering conference burn-out, happy in the knowledge that the next piece of content was guaranteed to delight and challenge the senses." Richard Claydon (Singapore)
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Jim Grant, Partner, Dattner Grant
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Craig Carolan, Director Private Wealth, ANZ
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